Pyrmont has reinvented itself as Sydney's premier media and technology hub — home to Nine Entertainment, the ABC, The Star, and a growing cluster of technology and fintech companies. We provide IT support built for the high-performance, high-availability needs of media and technology businesses.
Pyrmont's business community is dominated by media production, technology, financial services, and entertainment. Nine Entertainment, the ABC, and multiple production companies share the suburb with fintech startups, gaming technology businesses, and creative studios. The common thread: all these businesses depend on high-performance, reliable IT infrastructure.
Media businesses in Pyrmont work with large file sizes, production deadlines, and complex infrastructure including on-premise storage and high-bandwidth connectivity. Technology and fintech businesses need robust security, high availability, and the ability to scale rapidly. The mix creates a diverse but technically sophisticated IT support environment.
From day-to-day help desk support to strategic IT consulting, we cover every aspect of your technology environment.
24/7 threat monitoring, email security, endpoint protection, and incident response.
Learn more →Licence management, Exchange, Teams, SharePoint, and full tenant migrations.
Learn more →15-minute remote response, on-site visits by arrangement, and defined SLAs for every ticket.
Learn more →Network monitoring, Wi-Fi design, VPN, and proactive fault resolution.
Learn more →Cloud backup, ransomware-resilient storage, and tested disaster recovery.
Learn more →Technology roadmaps, budget planning, and virtual CIO services for growing businesses.
Learn more →Answers to the questions Pyrmont businesses ask us most about IT support.
Our standard remote response time is 15 minutes during business hours. For critical issues (P1 — complete business outage), we respond immediately. When an issue needs a physical visit, we arrange an on-site visit with you based on urgency.
Yes, by arrangement. We're Sydney-based and provide on-site visits across Greater Sydney when they're needed. Remote support resolves the majority of issues instantly, but when on-site presence is needed — for hardware faults, network issues, or new office setups — we arrange a visit with you.
No. We offer month-to-month agreements with no lock-in period, as well as 12-month and 36-month options for businesses that prefer the lower per-user pricing that comes with a longer term. We're confident enough in our service that we don't need contracts to keep clients.
Yes. Remote workers are supported on the same SLA as office-based staff. We use secure remote access tools and can support staff working from home, interstate, or overseas. Remote workforce security — VPN, MFA, device management — is a core part of our managed service.
Yes. We work with media businesses on high-capacity network design, NAS and SAN storage infrastructure, and the specific connectivity requirements of production environments. We understand the data volumes and latency requirements that production workflows demand.
Yes. Fintech businesses typically require strong access controls, encrypted data handling, audit logging, and security postures that satisfy financial regulator expectations. We configure and manage these as part of our security service, and can document your controls for regulatory or investor due diligence purposes.
Free assessment of your current IT environment — no obligation, no sales pressure. We'll tell you honestly what you need and what it would cost.